Frequently Asked Questions
Aura is “Spotify for Mental Health & Wellness” - it brings you the world’s largest premium library of thousands of mindfulness meditations, stories, CBT, hypnosis, and coaching tracks created by the top coaches around the world.
With Aura, you can find peace throughout the day with audio guidance from the world’s best coaches, with topics ranging from stress & anxiety, sleep, focus, and inspiration. As you use Aura, each moment will be more special and personalized, as it learns what works for you.
Tracks start at just 3 minutes so that anyone can form a daily habit easily or take a moment for themselves to feel better.
Aura’s limited version is free for everyone when using the mobile app - one new 3-min session every two hours daily is on us. You will have an option to upgrade to a Premium subscription, which gets you unlimited access to all meditations, life coaching, stories, music, hypnosis, offline capabilities, and much more.
If you chose to upgrade to Premium, here are our standard prices:
-Annual Plan US$ 69.99 with 7-day free trial
-Family Plan (upgrade to add more members in one subscription) US$ 129.99
*** Prices vary per region due to forex and taxes if applicable.
If you choose to subscribe to Aura Premium, here are our standard prices:
- Annual Individual Premium Plan – US$69.99/year (includes a 7-day free trial)
- Annual Family Premium Plan – US$129.99/year (share with family members in the same household)
Note: Prices may vary by region due to exchange rates and applicable taxes.
Aura also offers the following subscriptions:
- Monthly Coaching Subscription - price varies per coach
- Monthly Aura Community Subscription - price varies per coach/community
- Check your subscription status depending on the type of your subscription.
App Store Subscriptions (Apple iOS): https://support.apple.com/en-us/HT202039
Google Play Subscriptions (Android): https://myaccount.google.com/subscriptions
Web Subscription (via Aura website): Email us at hello@aurahealth.io
- Make sure you're logged in on the correct account. The login button for current members is available by tapping the 'Existing User? Login' option at the bottom of the Let’s Get Started button. Remember to log in by the manner of how you signed up your account linked to Premium.
- If your subscription shows active and you are on the right account but still unable to access tracks, use the steps below according to your type of subscription:
- App Store Subscriptions (Apple iOS) and Google Play Subscriptions (Android): Launch Aura on your device > Me > Menu ( ☰ ) > Aura Premium > Scroll down and tap Restore Purchases
- Web Subscription (via Aura website): We usually send a receipt for your purchase, kindly email using your registered email address with your receipt at hello@aurahealth.io
You can download the Aura app on your device using the links below:
If you’re on the app but the tracks have lock icons on it, make sure that you’re logged on the account you’ve linked your premium with.
You may also access Aura on the web app by logging in to https://www.aurahealth.io/aura?login=true
Premium gives unlimited access to mindfulness meditations, stories, CBT, hypnosis, and coaching tracks created by the top coaches around the world. You will also have download access and other app features.
Standard trial period is 7 days.
You can cancel your subscription any time by following the steps below using the Aura app:
- Launch Aura on your device > go to Me
- Then tap Menu ( ☰ )
- Under Account, select Edit Account
- Choose Cancel or downgrade subscriptions
- Select Continue unsubscribing > Choose What's not working out for you?
- Tap Unsubscribe button below
- Depending on how you subscribed, you’ll get either a successful pop-up notification or you’ll be directed to manage your subscription through Google Play Store or Apple AppStore
Please follow the link associated with the type of subscription on your Aura account for more information:
App Store Subscriptions (Apple iOS): https://support.apple.com/en-us/HT202039
Google Play Subscriptions (Android): https://support.google.com/googleplay/answer/7018481
Your refund eligibility depends on how you purchased your subscription:
Apple App Store (iOS): If you purchased your subscription through the Apple App Store, you’ll need to request a refund directly from Apple, as we do not have access to process refunds for Apple transactions. Only Apple can issue refunds for purchases made through an iTunes account.
To request a refund, visit Apple Support and follow these steps:
1. Select Apps & Software > App Store > Subscriptions & Purchases > Request a Refund
2. Choose the option that best fits your request
Google Play Store (Android): If you purchased your subscription through the Google Play Store, please email us at hello@aurahealth.io with your Google Play Order Number / Transaction ID (e.g., GPA.0005-8635-6481-19000..0), and we’ll assist you with your refund request.
Aura Website: If you subscribed directly through our website, please email us at hello@aurahealth.io from your registered email address. To help us process your request faster, kindly include a copy of your invoice or receipt.
If you are still under the free trial, you may downgrade to an individual plan using the Aura app under Me > Menu ( ☰ ) > Contact Us > I want to downgrade my family plan > Continue downgrading > select what’s not working out for you > Downgrade family plan.
If you were already charged, please send us an email at hello@aurahealth.io.
Follow the link associated with the type of subscription on your Aura account for more information:
App Store Subscriptions (Apple iOS): https://support.apple.com/en-us/HT202039
Google Play Subscriptions (Android): https://myaccount.google.com/subscriptions
Web Subscription (via Aura website): Contact us at hello@aurahealth.io with your registered email address
Yes. “Monthly” and “Yearly” subscriptions are billed in one payment at the time of purchase, and automatically renewed at the end of the initial term.
Subscriptions automatically renew and your account will be charged unless cancelled within the period or if auto-renew is turned off at least 24 hours before the end of your current period.
Switching or changing subscription varies depending on how you subscribe.
For purchase through AppStore, use the steps provided in this article: https://support.apple.com/en-us/HT204939. If you are within the 7-day trial period, you can switch to our Monthly subscription plan without any charges. If the 7-day trial is over and has been charged for yearly, choosing to switch to monthly will take effect after your current subscription expires.
For purchase through Google Play Store, follow the instructions here: Cancel, pause, or change a subscription on Google Play
For purchase through our website, at this time we don't offer monthly but feel free to let us know if you prefer to cancel your current subscription and use either AppStore or Google Play Store for monthly subscription instead.
Subscription fees go directly to support therapists and coaches who are creating content for people on Aura. It also helps Aura to operate its business to serve you the best.
Check out the refund timelines for in-App purchases via
AppStore: https://support.apple.com/en-us/HT210904
Google Play Store: https://support.google.com/googleplay/answer/2479637?hl=en
Web subscriptions (through Aura website): It may take about 5 to 10 business days to appear on your statement
If it takes longer than the expected timeframe, please contact your bank for assistance.
Cancellation will apply to your current subscription. If the trial or subscription has been canceled, you will see the expiration date listed. If it has not been canceled yet, you'll see the renewal date, along with the price you'll be charged at and an option to cancel.
You can use the articles below according to how you subscribe to see more details:
Subscribed via iTunes: https://support.apple.com/en-us/HT202039
Subscribed via Google Play: https://support.google.com/googleplay/answer/7018481
If the Aura app is not working on your device, try these basic troubleshooting steps:
1. Check Your Internet Connection
- Ensure you have a stable Wi-Fi or mobile data connection.
- Try switching between Wi-Fi and mobile data to see if the issue persists.
2. Restart the Aura App
- Close the app completely and reopen it.
3. Update the Aura App
- Go to the App Store (iOS) or Google Play Store (Android) and check if there’s an update available for Aura.
- If an update is available, install it and try again.
4. Restart Your Device
- Turn off your phone or tablet, wait a few seconds, and turn it back on.
5. Clear Cache (Android Only)
- Go to Settings > Apps > Aura > Storage > Clear Cache
- Restart the app and check if the issue is resolved.
6. Check for Device Updates
- Make sure your phone's operating system is up to date.
- On iOS: Settings > General > Software Update
- On Android: Settings > System > Software Update
7. Reinstall the App
- Uninstall the Aura app and reinstall it from the App Store or Google Play Store.
- Log back in and see if the issue persists.
Email us at hello@aurahealth.io if the above didn’t work. We’ll do our best to resolve it
Yes, go to https://app.aurahealth.io/gift
Simply launch the Aura app on your device and tap the "Existing User? Login" link. Enter your email address and select "Forgot Password." We’ll send you a password reset link—be sure to check your spam or junk folder if it doesn’t appear in your inbox within a few minutes.
Note:
- This option is only available for users who registered with an email-password combination. If you signed up using Facebook, Google, or Apple ID, you’ll need to reset your password through the respective platform.
- The password reset link expires after a few minutes, so it's best to use it as soon as you receive it.
Launch Aura on your device and go to Me > Menu ( ☰ ) > Edit Account > Change Password > type your current password > set a new password then Save.
Using the Aura app, go to Me > Menu ( ☰ ) > Edit Account > Edit Email.
To delete, launch Aura on your device > Me > Menu ( ☰ ) > Edit Account > More > Delete Account.
Aura is now available in English, Spanish, Portuguese, German, Korean, and Japanese. You can change your language settings by heading to ‘Me’ tab > Menu (top right corner) > Display Language
- Go to https://app.aurahealth.io/redeem
- Click the 'Get Started' button
- Choose to create a new account or tap 'Already have an account? Log In' link if you have an existing account
- Log in to your account
- On the next page, apply the gift code on the required field
- Relaunch Aura app on your device and enjoy Aura Premium!
No. It may log you out of your account but you can always log in using the Existing user? Login option.
Simply go to https://www.aurahealth.io and tap the Apply to be a coach link at the bottom of the homepage then answer the questions provided on the form.
At this time, there isn’t an ongoing public offer but you can reach out at hello@aurahealth.io for any ongoing promotions.
Streaks are counted based on the number of consecutive days you listen to a track. If you miss a day, your streak will revert to zero.
You can always use the option to restore streaks by going to Me > Menu (☰) > Contact Us > I lost my streak.
No
None yet.
You can email us at hello@aurahealth.io. Everyone gets a personalized response, so please allow 24-48 hours during business hours to receive a reply. We're here Monday-Friday from 8am to 7pm PT. You may also text us at 650-273-7019.
It's an upgrade that lets you add members to your Premium subscription.
It's an additional subscription option to your annual Premium plan and the pricing depends on the coach you selected.
We focus on email support to help us serve you better. Here’s why:
- Efficient & Accessible: Written support lets us address more inquiries quickly and effectively.
- Detailed Help: Many issues need account verification and step-by-step guidance, which is easier to share in writing.
- Global Reach: With users around the world, email responses ensure everyone gets consistent and well-documented support.
- App Improvements: Focusing on written support frees up resources to keep enhancing the Aura experience.
If you need assistance, our support team is happy to help via email at hello@aurahealth.io!